Frequently Asked Questions

Typically, traditional cedar wood posts can last up-to twenty years and the fence boards can start to weather within that time frame. With our oversized posts, you can add a significant amount of life to your fence. Extreme weather such as a strong storm, can shorten the life of any wood fence. Our chain link fences are guaranteed for 10 years, however, we’ve never replaced one over the 40+ years we’ve been in business.

WE PROUDLY OFFER GUARANTEES ON OUR PRODUCTS AND SERVICES:

Residential cedar fencing - 5 years

Pipe base posts extend this guarantee to 10 years

Residential galvanized chain link fencing - 10 years
Residential powder coated and vinyl chain link fencing - 5 years
All commercial fencing - 5 years

Yes, rain or shine Town and Country Fence can safely and professionally install your new fence. We do avoid setting posts in snow and deep extended freeze periods, because the concrete won’t set correctly. Our priority is to make sure your fence is installed right the first time, which is how we can offer 5 to 10 year guarantees on our products and installation.

We will install a retaining board on our fences up-to two feet, if needed. We can also provided treated retaining boards if desired. We don't advise installing a taller retaining board, as they are not meant to support more weight than that. Fence construction and installation is our specialty, so we do not currently provide deck construction or installation.

Once your job is scheduled, we can typically install your fence within one week - start to finish. Our scheduling times can vary seasonally and warmer months tend to have longer scheduling lead times. We make every effort to accomodate your schedules as best we can, so let us know if you have an important deadline you are trying to meet.

We bill our customers upon completion of the project to ensure their expectations were satisfied. No deposits are required.

First, an estimator will meet you onsite to discuss your fence needs, share ideas and fence styles, and provide you with a detailed estimate for your review. This meeting will help us determine what your individual needs are for your new fence: privacy, security, pets, children, garden accents, etc. in order to provide you with a fence solution tailored to your individual needs. All of our fence estimators are experienced former or existing fence installers, so they will be able to advise you on all areas of proper fence installation for your property. Scheduling is usually one week out. Once your project is scheduled, we schedule Underground Locate to mark your underground gas and phone lines. Next, our installers will set your fence posts and leave time for the posts to cure correctly before finishing the project. Finishing typically takes three business days.

As an outdoor lumber, cedar has proven itself to last the longest in outdoor environments. We also offer pre-stained cedar which can further extend the life and appearance of your fence. We only use pre-stained cedar as it's a higher quality wood. We do not recommend our customers purchase white-wood prestained wood from other fence companies. Prestaining provides a U.V. protectant, and prevents your boards from turning gray. Prestained wood is also a very cost efficient way to stain a fence without the usual mess and damage to planting areas that comes with a traditional stain post installation. We also use 9 foot posts (one foot longer than what is traditionally offered), which provides a deeper set and therefore more fence strength and stability. We set our posts with concrete to add additional strength.

Yes, our knowledgable estimators will bring a wealth of experience to each job and can help recommend fence styles, their benefits and determine your particular fence requirements (security, privacy, aesthetics, ground/grade considerations, children and pet considerations, neighborhood and architectural considerations). None of our team is commission based. Your satisfaction in our knowledge and service is our priority.

The modified panel is probably our most popular fence, as it adds a refined look. The top 2"x 4" cap on top and a facia board give a finished appearance to the fence and provide protection to the boards. Visit our fence style gallery to see the modified panel and other fence styles available.

In most areas it’s okay to do either. Many people today prefer to put the finish side towards the inside of the yard and the finished returns with the gates and panels facing the street. A "return" is where the gate and panels are facing the street. Check with your homeowners associations. Our representatives will be happy to help you determine what will be best and how to face your fence optimally.

We tear out and haul away your existing fence and recycle the material for you.

We do not recommend paying anything in advance to any fence installer. We bill you upon completion of the work, after our customers have inspected the final product.